Sickness Plan: FAQ

How do I apply for a Sickness Plan?

You can apply online, download an application form from our website or contact the Membership team on 020 7833 2616 and they will assist you with your application.

Who can apply for the Sickness Plan?

If you are in good health at the time of the original application, you are a UK resident, under the age of 60 and work for an employer who provides or is associated with the provision of transport and logistics facilities.


Is any line of work acceptable?

We do not assess your line of work and our contributions are the same whether you are a driver, engineer, clerical or catering staff.

What is covered by the Plan?

The Sickness Plan will pay you a weekly sum if you are off sick for more than 7 days.

Will my contribution go up after my Plan is set up?

Your contribution will stay the same throughout the period of your Plan up to the age of 65 unless you decide to increase or decrease your level of cover.

If you extend your Sickness Plan beyond the age of 65, your contribution will increase annually on each subsequent birthday.

Is the Plan flexible?

Our Sickness Plan is flexible so you can apply to increase or decrease your level of cover at any time to suit you.

Is there a Qualifying Period?

The Plan must have been running for a minimum of 13 weeks before you are eligible to claim.

Are my benefits taxed?

Under the current UK tax law and HMRC practice, you don’t pay tax on any benefits payable under this Plan, but this could change in the future.

If I have to terminate the Plan can I start it again?

If you decide to terminate your Plan you can start it again within one year from the date you terminated it provided all overdue contributions are paid. You may also need to provide proof of your continued eligibility and proof that you are in good health. No claims for benefit may be made for sickness starting within the first 13 weeks of your Plan’s restart date.

How long does it take before my Plan is effective?

The Plan will start once the application has been accepted and the first contribution has been paid.

How do I make a claim?

You can submit your claim online or download a claim form and send it by post. Click here and select the appropriate benefit you wish to claim.

Can I continue with my Plan if I change employment?

Yes, but you will need to let us know. Click here for Payroll Deduction mandate form or click here for Direct Debit Instruction form.

Do I need to tell you if I change my address?

Yes, so that we can continue to contact you in respect of your Plan. Click here to email us your new address.

How long can I keep my Sickness Plan for?

Your Plans will end when you reach the age of 65.

Can I extend my Sickness Plan past the age of 65?

You may only apply to extend your Sickness Plan from age 65 up to the age of 70 if you stay in employment. You can find more information here.


  • If you stop paying your contributions your benefits will stop.
  • If you cancel your Plan within 30 days of your Plan starting, you will receive a full refund of any contributions paid. After 30 days you will not receive any money back.
  • It is vital that you give accurate and truthful answers about your health at the time that you apply for the Plan as failure to do so may invalidate the Plan and we may decline cover.
  • The Society will not pay any sickness claim which occurs within the first 12 months of the Plan’s start date which is caused by any pre-existing medical condition you may have.



Cancellation Rights

After we have accepted your application, we will send you a ‘Notice of your right to cancel’. You will then have 30 days from receiving this to change your mind. If you decide to cancel within this 30-day period, you will receive a full refund of any contributions you have paid. If you cancel anytime after 30 days of receiving this notice, you will not be refunded any contributions you have paid towards the Plan.


Under the current UK tax law and HMRC practice, you don’t pay tax on any benefits payable under this Plan, but this could change in the future.


In any legal disputes, the law of England and Wales will apply.

Complaints procedure

If you have a complaint or are not satisfied with any aspect of the Society, its products or services, please contact us at the address below. If the complaint is not dealt with to your satisfaction, you can refer it to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR (Telephone 0800 023 4567). Complaining to the Ombudsman will not affect your legal rights.


The Transport Friendly Society Limited is covered by the Financial Services Compensation Scheme (FSCS). If the Society is unable to meet its financial obligations, you may be entitled to compensation from the Scheme. Further information about the compensation scheme arrangements is available from the FSCS on 020 7892 7300 or at


TFS is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. TFS is also Registered and incorporated under the Friendly Societies Act 1992, register number 434F.

When you take out a Plan with TFS you become a Member of the Society.

Registered office:

Transport Friendly Society Limited
3rd Floor, Derbyshire House
St Chad’s Street

T: 020 7833 2616

Please Note

This document is based on the Society’s understanding of current tax law and HMRC practice, which may be subject to change. This document provides a guide to the key features of the product. Full details are contained in the Policy Schedule and Terms and Conditions. This Plan is a legally binding contract between you and the Transport Friendly Society Limited.