Member Relations

Keeping you informed

Keeping you informed

Everyone at Transport Friendly Society is committed to giving members clear information about our products and to answering queries promptly.

This website contains lots of information about the Society, its Board of Management and the way it operates, as well as details about the products, services and benefits we provide.

Our aim is simple – to keep you well informed about the Transport Friendly Society and to listen to your comments, experiences or suggestions.

Your feedback matters

Your feedback matters

We are interested in your feedback! If you have time, please complete either of the surveys below, which should take no more than 3 minutes to complete. We review all submitted surveys with the aim of improving our products and services.

Member Expectations Survey

Member Satisfaction Survey

We welcome your views on the way the Society is run including suggestions for improvements. If you have any comments, concerns or any queries please contact the Society at info@tfs.uk.com or call us on 020 7833 2616.

Updating your details

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Contact Details Up-to-date

If any of your contact details (address, telephone number or email address) have changed since your membership of the Society started please let us know so that we can update our records and stay in touch with you.


Change Employer

If you change your employer, please get in touch with our membership department who will let you know what you will need to do in order to continue your membership of the Society.

Complaints Procedure

Complaints Procedure

We believe you deserve to be treated in a courteous, fair and prompt manner and our aim is to provide an excellent service to all our members. If you have a complaint or are not satisfied with any aspect of the Society, its products or services please contact us.

Complaints Procedure

Last Updated: November 2022