Member Satisfaction Survey

	Not Satisfied	Somewhat Satisfied	Satisfied	Very Satisfied
The way in which your query/claim was dealt with?	The way in which your query/claim was dealt with? Not Satisfied	The way in which your query/claim was dealt with? Somewhat Satisfied	The way in which your query/claim was dealt with? Satisfied	The way in which your query/claim was dealt with? Very Satisfied
The speed with which your query/claim was processed?	The speed with which your query/claim was processed? Not Satisfied	The speed with which your query/claim was processed? Somewhat Satisfied	The speed with which your query/claim was processed? Satisfied	The speed with which your query/claim was processed? Very Satisfied
The overall service	The overall service Not Satisfied	The overall service Somewhat Satisfied	The overall service Satisfied	The overall service Very Satisfied

Registered and Incorporated under the Friendly Societies Act 1992. Registered Number 434F. Authorised by the Prudential Regulation Authority and Regulated by the Financial Conduct Authority and Prudential Regulation Authority.